Refund Policy

Last updated: June 17, 2026

We'd rather refund you than have you pay for something that didn't help. Here is exactly how refunds work.

1. Pay-per-document purchases

• If processing fails (no analysis delivered), your document credit is restored automatically — no need to ask. If you'd rather have the money back instead, one email does it.
• If the analysis is unusable (e.g., the document text was misread or the output is clearly wrong for your document type), email us within 7 days of the analysis being delivered. Because we delete your original within 24 hours and the analysis itself after 7 days, we no longer keep a copy to review — so please attach the original document and the analysis you received, and we'll check what went wrong and refund the document.

2. Subscriptions (Starter and Pro)

• First month: if you're not satisfied within the first 14 days of your first subscription payment, we refund that payment in full.
• After that: you can cancel anytime; your plan stays active until the end of the paid period. We don't pro-rate partial months, but we will refund a renewal charged in error if you contact us within 14 days of the charge.

3. How to request a refund

Email hello@tirmira.com from the address you purchased with, including the approximate purchase date. We respond within 2 business days. Refunds are issued by Paddle, our payment provider, to your original payment method, typically within 5–10 business days.

4. EU consumer rights

If you purchase as a consumer in the EU, you have a statutory 14-day right of withdrawal. By requesting immediate processing of a document, you consent to the service being performed before the withdrawal period ends; once an analysis has been delivered, the withdrawal right no longer applies to that purchase — but the goodwill refunds described above still do. Nothing in this policy limits your statutory rights.